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What does my phone come with?

Your phone will arrive in a sturdy box and include a complimentary wall charger and phone battery. Satisfaction guaranteed!

Will this phone work with my carrier?

Yes, absolutely. You may not know that you can use any cell phone you want with your existing carrier and phone plan. You're not limited to the phones in retail stores and all those expensive price tags that come with them. Instead, shop with us for the ultimate in quality and value. Just select a phone for your carrier, and it will be ready to use as soon as you get it. If you have a carrier that employs CDMA technology (no SIM card), like Verizon or Sprint, rest assured that we have cleared the phone's electronic serial number and ensured it's ready for immediate activation. All you'll have to do is call your carrier to associate your new phone's electronic serial number with your phone number and account. If you have a carrier that employs GSM technology (SIM card), like T-Mobile or ATT, you'll just need to place your SIM card into your new phone's SIM slot to start using your phone. No calls necessary to activate. It's really that simple!

Is there a guarantee on my phone?

Absolutely. We put each phone through a rigorous quality inspection before we ship it to you, but just in case there are any unexpected problems, we have an unconditional 30 day guarantee. If you are not satisfied with your phone for any reason, simply return it within 30 days. We will issue a replacement at no cost and make sure you're satisfied.

What is the extended replacement coverage?

When you receive your phone from us, you can rest assured that it’s in top working order. All of our phones endure a rigorous inspection and quality assurance process that ensures you the best quality phone at an attractive price. Camera functioning? We check it! Speaker quality? It’s good—no static here. Key pad and buttons working as they should? Absolutely. While all of our phones leave our warehouse in great shape, even the best phones wear out over time. With our extended replacement coverage, you can buy peace of mind. Pay a low monthly fee to protect your phone against electronic breakdown or other problems that may crop up. Speaker stopped working? We’ve got you covered! Is one of your keys starting to stick? Let us send you a replacement. If your phone starts to have a problem, simply give us a call, and we’ll process a claim for replacement immediately. So, you can get back to talking and texting in just a few days.

What condition is the phone in?

We offer phones in different conditions, all depending on what you're looking for.
  • Refurbished: Restored to its original glory, this expertly refurbished phone is once again mechanically and cosmetically perfect. Complete with its own box and a shiny new exterior, it’s hard to tell the difference between this phone and a brand new one. Pat yourself on the back after making this purchase because you’re getting retail store quality for a fraction of the price—perhaps you can treat yourself to a nice dinner with the difference?
  • Excellent: The close cousin of a brand new phone, this phone is nearly perfect cosmetically and perfect mechanically. It may have one or two small scratches that are difficult to detect unless you’re looking for them. For all intents and purposes, you just paid full price for this baby because it looks and functions like a new phone would. The only thing you’ll notice is that you got a great deal for a phone that looks nearly new.
  • Good: This phone is all the function and value you expect for less. Gently loved by its previous owner, this phone will have a few noticeable scratches and signs of use. The corners may look a little worn, or the carrier or manufacturer name may look a little less crisp. This phone is perfectly functional and will meet all of your performance expectations, as it has passed through our rigorous quality inspection.
  • Fair: This phone is a workhorse, with perfect functionality but very visible signs of use all over the exterior. You can expect a number of scratches and signs of wear on the housing. When you’re looking for the cheapest used phone on the market, this is it—all the performance you need without the cost of a perfect exterior.

What does unlocked mean?

"Unlocked" simply means that the phone is not locked in with any particular service provider. This means that the phone will work with any SIM card carrier in the United States or around the world. In the United States, unlocked phones will work with ATT, Cingular, and T Mobile. Around the world, you can buy any SIM card and pop it into an unlocked phone to purchase inexpensive local service while traveling.

When will my order ship?

All orders ship the same business day if they are placed before 3 PM Pacific time. You determine how quickly your order will arrive by selecting USPS or UPS shipping speed. USPS Priority typically takes 2-3 business days. For UPS orders, we'll give you an exact arrival date depending on how quickly you want your phone.

Do you ship internationally?

Yes, we do. International orders must be validated, usually with a follow up phone call, in order to prevent fraud.
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